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Terms & Conditions

GENERAL DATA PROTECTION REGULATION (GDPR)

The information collected in our forms and/or questionnaires is recorded in a computerized file by Mimpi Nusantara Asia.

 

Data marked with an asterisk in the questionnaire must be provided. Otherwise, the request for a quote or reservation cannot be processed.

 

The data collected will be communicated to the following recipient only: Mimpi Nusantara Asia.

 

They are kept for a maximum period of 2 years.

 

You can access your data, rectify it, request its deletion or exercise your right to restrict the processing of your data.

  • You can withdraw your consent to the processing of your data at any time
  • You can also object to the processing of your data
  • You can also exercise your right to data portability

Visit the cnil.fr website for more information about your rights.

 

To exercise these rights or for any questions about the processing of your data in this system, you can contact Mimpi Nusantara Asia by email: llesclech@pulsetravel.net.

 

If, after contacting us, you believe that your “Data Protection Freedoms” rights have not been respected, you can file a complaint with the CNIL.

GENERAL TERMS AND CONDITIONS OF SALE

Administration

  1. The validity of your passport and obtaining a visa must be in accordance with the legislation of the countries visited. Provide at least one free passport page for each country visited.
  2. It is strongly recommended that the customer and each traveler check the accuracy of the information required for the administrative formalities before departure. It is the responsibility of the client and each traveler to inquire with the consular authorities of his country and to carry out the procedures himself in order to avoid any risk of being refused entry into the country. Mimpi Nusantara Asia accepts no responsibility for any refusal or delay in the issuance of the visa by the authorities of the visiting country(ies). Mimpi Nusantara Asia is unable to assist clients before they go through immigration control.
  3. We recommend that you take out Cancellation, Medical Assistance and Repatriation insurance before travelling.
  4. According to the Ministry of Foreign Affairs, no region of the world, nor any country can be considered safe from terrorism. As such, all the destinations proposed by Mimpi Nusantara Asia can be considered as high-risk destinations, both in terms of terrorist acts and climatic or geophysical failures. These events, beyond our control, cannot engage the responsibility of Mimpi Nusantara Asia. All further information can be found on the website of the Ministry of Foreign Affairs, under the heading “Travel Advice“.
  5. No vaccinations are required for Indonesia. However, certain treatments are recommended (tetanus and diphtheria, typhoid, hepatitis, tuberculosis). The further you move away from the classic circuits, the more precautions you need to take. Antimalarial treatment recommended in areas outside Bali, Lombok and Yogyakarta. All further information can be found on the website of the Ministry of Foreign Affairs, under the heading “Travel Advice“.
  6. It is the responsibility of the customer and each traveler to find out before leaving their country of origin about the regulations in force in the countries visited, in particular with regard to customs duties, the import of foreign or local currency, tobacco, alcohol and medicines.
  7. Mimpi Nusantara Asia cannot be held responsible for forgotten objects and is not responsible for their search or repatriation. Therefore, it is your responsibility to contact the hotel in which you declare that you have forgotten an item and to ensure the collection and transfer of the said item by yourself (by UPS, Fedex or any other specialized company).

Payments and Cancellations

  1. Deposits paid are non-refundable in case of cancellation by the customer. As part of an agreement between the customer and Mimpi Nusantara Asia, the deposit can be converted into a credit note minus any cancellation fees, to be used within 6 months from the date of issue of the credit note.
  2. Mimpi Nusantara Asia may automatically cancel the Contract withoutnotice and without compensation if the customer fails to pay the full price of the services no later than 30 days before the date of departure or according to the contractual terms between Mimpi Nusantara Asia and the customer.
  3. Any dispute must be received by Mimpi Nusantara Asia no later than 15 days after the date of return of the customer, without which it will be deemed inadmissible.
  4. Any tours or stays started and interrupted by the client or the agency, are entirely due to Mimpi Nusantara Asia and non-refundable.
  5. Mimpi Nusantara Asia’s cancellation and payment conditions are subject to change depending on the hotels’ cancellation and payment conditions.
  6. Some trips are subject to a minimum number of participants. The defection of one or more customers may result in the cancellation of the trip by Mimpi Nusantara Asia, without compensation or penalty and against reimbursement of the sums paid. Mimpi Nusantara Asia shall inform the remaining participants by any means by which an acknowledgement of receipt may be obtained. If necessary, Mimpi Nusantara Asia may nevertheless offer the remaining participants the opportunity to maintain their travel, subject to the possible payment of an additional cost resulting from the defection of the other participants.

Itinerary

  1. The price in USD or EUR is final from the moment you validate this quote, which then becomes your travel contract. The price of the quote may change depending on the evolution of the services and the exchange rate. Any change in exchange rates, the cost of transport or compulsory taxes may result in the readjustment of the tour prices. The revision of rates, downwards or upwards, will be applied by Mimpi Nusantara Asia to registered customers from a variation of more than 2% of the total price of the package, and up to 30 days before departure in the event of an increase, of which the customer will be
    informed by in accordance with the terms and conditions recalled in articles R.211-19 of the General Terms and Conditions of Sale of the Tourism Code. The variation will be reflected in the entire price depending on the parameter concerned (purchase of services in foreign currency, transport).
  2. The hotels, services and flights offered are always subject to availability at the time of booking and confirmation of your quote. 
  3. Programs are subject to change based on international flights booked.
  4. Some tours may be postponed and/or replaced by others depending on timing, weather conditions or any other imperative.
  5. Any additional services performed locally by the client or agency or by force majeure beyond the control of Mimpi Nusantara Asia shall be fully paid by the client or agency prior to the provision of such services by Mimpi Nusantara Asia.
  6. Seaside stays and free days are without a guide, unless otherwise stated in the program.
  7. The programs of the circuits are typical programs. The order of visits may be changed on site. Similarly, we reserve the right to change itineraries in cases where museums/temples are closed, under construction or for any reason prohibiting access to sites or museums. But in any case, we will try to find a satisfactory alternative.
  8. On your tour, you’ll have the opportunity to see and buy handicrafts. Mimpi Nusantara Asia declines all responsibility for your purchases, the advice of our guides being given free of charge and indicative.
  9. To allow you to deepen the discovery of the country visited, complementary and optional excursions, sometimes not included in your program, may be offered to you. They are optional and do not alter the course of the planned itinerary. The list of these optional tours is given to you by your guide upon arrival. Prices are in local currency and payment is made to your guide.
  10. All on-site expenses related to: a delay or cancellation of a means of transport, demonstrations, attacks, accidents or other events, climatic conditions or natural events, any other event beyond the control of Mimpi Nusantara Asia are to be borne in full by the customer directly on site. These events, which are beyond our control, cannot in any way engage the responsibility of Mimpi Nusantara Asia.
  11. The photos included in the program are for illustrative purposes only, regardless of the program. They are not contractual and do not commit Mimpi Nusantara Asia in any way.
  12. On some sites, it is not allowed to take photos or film. A fee for cameras and video can also be requested on some sites. It is not included in our rates and must be paid directly on site by the participants.
  13. The services contracted by the customer with third parties outside the contract constitute independent contracts and cannot in any way engage the liability of Mimpi Nusantara Asia or give rise to reimbursement or compensation on its part.

Transport and Accompaniment

  1. Air transport is subject to operational and safety requirements that may cause delays beyond the control of Mimpi Nusantara Asia. Mimpi Nusantara Asia cannot be held responsible for changes to schedules or itineraries resulting from external events.
  2. The identity of the operating air carrier shall be communicated to the customer as soon as it is known. Any change in the identity of the carrier occurring after the conclusion of the contract will be passed on to the customer by Mimpi Nusantara Asia as soon as he becomes aware of it and, at the latest, at check-in or boarding for connecting flights. The customer is informed that the airlines enter into so-called codeshare agreements with each other, which consist of marketing a flight under their own name while it is operated by an aircraft of another company.
  3. Train schedules are given for information purposes only and are not contractual (please note: in case of overbooking on the Yogyakarta-Surabaya train, customers may be transported by domestic flight – at no extra charge). Night train journeys in Indonesia are made, unless otherwise stated, in air-conditioned 2nd class sleepers. The berths are arranged in 2 superimposed rows, on either side of the wagon, along its entire length. There is no booth or partition. Curtains close each berth. The sanitary facilities are common to each carriage. The comfort is very basic. 
  4. For safety and insurance reasons, we strongly advise against renting/using cars, jet skis, two-wheeled vehicles. 
  5. Timetables and/or distances are provided for information purposes only and are not contractual. They are subject to change without notice. Source: Google Maps or similar.
  6. Speed boat transfers from Bali to Lombok/Gili may be cancelled without notice by the company due to adverse weather reasons. Mimpi Nusantara Asia arranges for travellers to be transported by air or public ferry (surcharge).
  7. Buses used locally can in no way compete with the comfort of their European counterparts (depending on the bus, no refrigerator or toilet on board). The tours are carried out on board air-conditioned buses from recent productions. However, during busy periods, an older bus may be used. Nevertheless, whether the bus is recent or not, you will appreciate the caution and kindness of your drivers.
  8. On cruises or boat trips, the crew may improvise a pier/landing stage on an undeveloped dock. Each participant must comply with the rules of caution and follow the advice given by the crew and/or the guide. Mimpi Nusantara Asia accepts no liability for non-compliance.
  9. The guides selected to accompany you are professionals. They speak French or other languages of the traveler, love their country and it is with great kindness that they will make you discover it. It is possible that on certain stages and at certain sites, an official local guide replaces your usual guide, the latter not having the right to comment on the site in question. It may be that in busy periods, your guide may be less experienced. It must be borne in mind that French is a foreign language for him, often learned at university. In this case, you have to know how to show exchange and openness (It is common for guides to withdraw at the last minute during high season for personal reasons or to participate in religious ceremonies. The guides can be replaced at the last minute.).
  10. All our guides are professionals accredited by the Ministry of Tourism. They receive remuneration for the accompaniment of our tours. It is customary for the satisfied traveler to leave a tip of about €3 per day per person at the end of their stay. This tip is divided between driver, driver assistant and guide.

Accommodation

  1. For triple rooms, the extra bed is very often an extra bed or a mattress placed on the floor. This is the case for all hotels, both on the circuit and in the seaside resort. It is sometimes impossible to put an extra bed in some hotels, in which case a single room supplement will have to be applied. 
  2. Rooms are available from 2pm and must be vacated by 12pm (noon) on the day of your departure. We can offer you an “early check-in” or “late check-out” at an additional cost and on request according to your arrival and departure times. 
  3. For the nights in a homestay, it is often collective accommodation in a traditional house. The comfort is very basic. Mattresses, sheets, pillows and mosquito nets are usually provided. The sanitary facilities are common and sometimes reduced to their simplest expression (water tub and bucket). Comfort is very limited but it is a question of living an experience as close as possible to the local population. 
  4. There is no hotel rating in terms of star or designation of any kind in Indonesia. The stars and hotel category mentioned are based on personal assessments. They are for information purposes only and are in no way contractual. We transcribe in our descriptions the classification, where it exists, of hotels by star or category carried out by the local ministries of tourism according to the standards in force and which are different from French and European standards. It is also the responsibility of guests to check the hotels’ websites to ensure that they suit their expectations. It is important to note that it will be difficult or impossible to change hotels during the high season from July 1st to September 15th. 
  5. Some islands in Indonesia (Flores, Sumatra, Sulawesi, etc.) are still in the early stages of their development. The accommodation and transport offered on these destinations can be very limited and offer very simple and basic comfort. 
  6. City centre hotels are generally noisier due to traffic and the proximity of entertainment centres (squares, restaurants, bars, shops, etc.). 
  7. The internet access offered by hotels is in most cases a paid service. Guests must order and pay for it on site directly at the hotel. It is important to note that the flow is often slow or interrupted in Indonesia. 
  8. The “double” room or cabin is often composed of two twin beds and sometimes a double bed. The “single” room or cabin is a double room occupied by one person, hence the single room supplement. Although more expensive, it can be less well located and smaller than the double room. The “triple” room or cabin is often a double room with the addition of an extra or extra bed. This system, which does not allow you to pay extra for a single room, has disadvantages of use such as reduced space or folding bed. 
  9. In each hotel or boat there are rooms or cabins that are less well located, sold at the same price as the others. We cannot guarantee the situation. 
  10. Sea view rooms do not always offer a completely unobstructed view of the ocean, the view can be lateral and sometimes obstructed. 
  11. Security: Most hotels offer safes in the rooms or at the reception. We recommend keeping your valuables in or in your secure luggage if a safe is not available. Mimpi Nusantara Asia cannot be held responsible for items left in hotels or transport. 
  12. Bathroom and plumbing: During your stay, you could enjoy an open or semi-open bathroom offering unique bathing experiences but can also accommodate local insects or ants. Don’t panic, these little animals are part of nature. Drainage and water facilities can be affected by rust in the country. Water pressure and hot water may be limited, as these Western amenities are not always suitable for local facilities.
  13. Humidity: Due to the high levels of humidity, especially in areas near the jungle or at higher altitudes, rooms may appear damp or have a slight odor. Turning on the air conditioning should help eliminate the odor quickly. 
  14. Electricity: Electrical installations can sometimes hold surprises due to their design or experience slight disruptions, as power outages still occur in Indonesia. If an outlet does not work or acts strangely, please contact the hotel staff as soon as possible.

Restaurants and Shops

  1. The content of the tastings mentioned in the program is indicated for information purposes only. In the event that a specialty tasting is not available, we reserve the right to replace it without prior notice with another tasting of local specialties. These tastings do not constitute the meals, they take place before or after the meal, depending on their content. We have set them up to make you discover and appreciate very traditional dishes and as close as possible to the daily meals of the local population. 
  2. The meals included in the program are most often in local restaurants or in hotels in the form of a set menu based on local cuisine. Menus can seem repetitive in Indonesia. The composition and content of the meals are predetermined. It is therefore up to the customer to request their modification directly from the restaurant owner. The customer will bear the cost of a menu change. 
  3. The customer must report a food allergy to the agency before departure or to the restaurant owner once on site. The cost of a menu change will be borne by the user. 
  4. The names of restaurants, hotels, boats or the like mentioned in the program are not contractual and may be replaced by other restaurants, hotels, boats or the like. 
  5. Visits to local craft shops remain optional, linked to no obligation to purchase. However, they are a detour, regardless of the country you visit, and are linked to the country’s economic and tourism development.

Activities

  1. Swimming in the sea may be prohibited or discouraged depending on the period due to climatic or natural events. 
  2. The discovery of the rice terraces is subject to the conditions of exploitation. They can therefore be green from transplanting to maturity and then fallow, therefore muddy.

Enhanced Legal Protection

1. Limited Liability

  • Mimpi Nusantara Asia cannot be held responsible for the consequences of unforeseeable incidents or force majeure (natural disasters, pandemics, conflicts, strikes, government restrictions, etc.).
  • Travelers must take out travel insurance covering accidents, illnesses, repatriation and loss of luggage.

2. Changes and Cancellations

  • In the event of cancellation due to force majeure, no refund will be made. A postponement may be proposed subject to availability.
  • Mimpi Nusantara Asia reserves the right to change accommodation and services due to limited availability, without refund.

3. Litigation and Jurisdiction

  • Any dispute shall be subject to Indonesian law and the competent courts of Denpasar, Bali.
  • Complaints must be made in writing within 15 days of the end of the trip.

4. Health and Safety

  • The traveler acknowledges that he or she is traveling at his or her own risk and must follow the safety advice given by the local authorities and Mimpi Nusantara Asia.